Give us the steps and context
For account or technical questions, have the account email, the date and time, your browser and device, and the steps leading to the problem ready. Include the exact error wording where possible. Leave out passwords, one-time access codes and full payment-card numbers.
For billing, identify the plan and the charge in question. Specify whether you are asking about cancellation, a refund or account closure: these are separate requests. Describing the outcome you want helps us understand what needs review without assuming that another action has already taken place.
Explain the concern and your connection
For content or privacy concerns, identify the material or account and explain how you are connected to it. Likeness removal, access or erasure requests, and community complaints follow different review criteria. The relevant policies describe the information needed for each kind of request.
Retain the details you send so a follow-up can refer to the same issue. We may need verification before disclosing account information or accepting a request to remove material.
Our operator's postal address
Our operator is Cube Digital Media Ltd., Ballycoolen Road, Block 1, Blanchardstown Corporate Park 1, Dublin, Dublin 15, D15 AKK1, Ireland.